Laptop and internet assistance

If you’re on a low income or benefit and don’t have access to the internet or a computer to learn on, you can apply for extra help with these costs.

Te Kura doesn’t get extra funding to be able to provide computers and internet access to all of our students. However, we try to help as many students who need extra help as we can.

Who can get it

To get extra help for a laptop or internet access, you need to:

If you’re a full-time student enrolled through one of the geographical isolation or itineracy gateways you may be able to get an extra top-up of $30 per month.

What you can get

Students receiving extra help for a laptop and internet access will get:

How to apply

If you think you fit the requirements for laptop and internet assistance, you can apply online.


If you can’t apply online, contact us on 0800 65 99 88 (select option 1) to apply over the phone or ask for an application to be posted to you.

Next steps

You will be told if your application has been approved or declined via email or letter.

If you’re approved for a laptop, it may take five to ten working days for your computer to be delivered.

Laptops are sent by courier and a signature is required for delivery. The courier will not leave the laptop at your address if there is nobody home to sign for it.

If you’re approved for internet access, Te Kura will pay you directly into your bank account.

If you don’t already have an internet connection to your home you will need to arrange a connection with your preferred provider. If you’re not sure what internet services are available in your area, check out glimp.

To apply for an internet top-up, email or post a letter telling us how you meet the geographical isolation criteria. Your application will be reviewed and we’ll let you know the outcome.

In exceptional circumstances, Te Kura may approve applications for students who do not meet the eligibility criteria.

To make an application, write to Te Kura’s Chief Executive explaining why you are unable to access a suitable device, internet, Community Services Card or beneficiary number. Please provide as many details as you can in your letter, including your name (or the name of the student you are writing on behalf of) and ID number.

Applications should be sent to:

Chief Executive
Te Aho o Te Kura Pounamu
Private Bag 39992
Wellington Mail Centre
Lower Hutt 5045

Laptop and internet assistance are only available while you’re enrolled at Te Kura. When you withdraw from the role, we will arrange for the laptop to be returned and payments for internet access will be stopped.